Privacy policy
ACN 627 861 170
(A COMPANY INCORPORTED IN, AND TRADING IN, AUSTRALIA)
IN THE CONDUCT OF ITS BUSINESS AND THE WEBSITE
WWW.CMPAUTOENGINEERING.COM (“CMP”)
This Privacy Policy outlines how CMP AUTO ENGINEERING PTY LTD ACN 627 861 170 (“CMP”, “we”, “us”, “our”) collects, uses, stores and discloses your personal information when you use our website or services.
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We only collect personal information that is reasonably necessary for us to provide our services and supply our products to you.
The types of personal information we may collect include:
- Your name
- Residential or postal address
- Email address and telephone number
- Payment details (including credit card details)
- User IDs and passwords
- Details of products purchased and services supplied
- Records of correspondence between you and us
- Website usage information (such as IP address and browser type)
2. How We Collect Your Information
We may collect your personal information in the following ways:
- Directly from you in person, by telephone, or in writing (including by email or through our website)
- When you place an order or create an account on our website
- From third parties such as related entities and service providers
- From publicly available sources where lawful and appropriate
3. How We Use Your Information
We use your personal information only for purposes related to operating our business and providing our products and services, including:
- Processing and fulfilling orders
- Managing payments and billing
- Providing customer service and responding to enquiries
- Improving our products, services and website
- Conducting surveys and gathering feedback
- Generating internal statistics and reporting
- Marketing and promoting our products and services (where permitted by law)
You may opt out of receiving marketing communications from us at any time by contacting us.
4. Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary for business purposes, including:
- CMP employees and related entities
- Payment processors and financial institutions
- IT service providers and website hosting providers
- Professional advisers (including accountants and legal advisers)
- Marketing and promotional service providers
- Government or regulatory authorities where required by law
We will not disclose your personal information to third parties except:
- With your consent
- Where required or authorised by law
- To prevent or lessen a serious threat to health or safety
- Where reasonably necessary for law enforcement purposes
- To investigate suspected unlawful activity
We take reasonable steps to ensure that third parties who handle your personal information comply with applicable privacy laws.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we use secure systems and procedures, no data transmission over the internet can be guaranteed to be completely secure. You provide information at your own risk.
6. Accessing and Updating Your Information
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading.
To request access or correction, please contact us using the details below. We may require verification of your identity before processing your request.
7. Failure to Provide Information
If you choose not to provide personal information requested by us, we may not be able to provide you with certain services or supply products to you.
8. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. Cookies are small data files stored on your browser.
You may disable cookies through your browser settings; however, doing so may limit functionality of the website.
9. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may submit a complaint using the contact details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Any updates will be published on our website and will take effect immediately upon posting.
We recommend reviewing this Privacy Policy periodically to ensure you are aware of any changes.
11. Contact Us
If you have any questions, requests or complaints regarding this Privacy Policy, please contact:
Director: Cayn Plotkin
Telephone: +61 430 178 175
Email: info@cmpautoengineering.com